Privacy Policy

1. Introduction

Samivra Ventures India Private Limited ("Samivra Ventures", "Company", "we", "our" or "us") is committed to responsible business practices, transparency, protection of personal information, and ethical communication in connection with its website and services.

This policy explains the general terms governing website use, privacy, data protection, charitable fundraising communications, child safeguarding, donation transparency, and the handling of enquiries and complaints.

By accessing or using our website, you acknowledge that you have had the opportunity to review this policy. Any consent required by applicable law will be obtained separately where necessary.

2. Company role and fundraising disclaimer

Samivra Ventures may provide website, technology, campaign-management, promotional, or fundraising-facilitation services in connection with social welfare and charitable initiatives.

Where a campaign is conducted on behalf of an NGO, charitable trust, or other recipient organisation, the relevant campaign should identify the intended recipient and explain the purpose for which contributions are being raised.

The Company's precise role, including whether it receives, processes, holds, transfers, or merely facilitates donations, depends on the arrangements applicable to that campaign.

Samivra Ventures will not knowingly misrepresent the identity of a recipient organisation, the destination of funds, the nature of a charitable initiative, or the expected impact of a contribution.

3. Information we collect

Depending on how you interact with our website, we may collect:

• Name, email address, mobile number, and other contact details.
• Donation amount, selected campaign, transaction reference, and payment status.
• Information submitted through contact forms, support requests, or complaints.
• Technical information required for website operation, security, analytics, and fraud prevention.

We aim to collect only information reasonably necessary for disclosed and legitimate purposes.

4. How we use personal information

Personal information may be used to:

• Facilitate, verify, and confirm transactions.
• Provide acknowledgements and respond to enquiries.
• Maintain financial, business, and legally required records.
• Prevent fraud, misuse, and unauthorised activity.
• Maintain website security and improve service functionality.
• Communicate relevant service updates where permitted.
• Comply with applicable legal and regulatory obligations.

We will not knowingly use personal information for purposes incompatible with the disclosed purpose without an appropriate legal basis.

5. Sharing of information

We do not sell donor personal information.

Information may be shared, where necessary and legally permitted, with:

• Recipient NGOs or charitable trusts.
• Payment service providers.
• Website hosting and technology providers.
• Professional advisers.
• Competent authorities where disclosure is required by law.

Information shared with third parties should be limited to what is reasonably necessary for the relevant purpose and protected by appropriate safeguards.

6. Data security

We take reasonable technical and organisational measures appropriate to the information handled to protect against unauthorised access, disclosure, alteration, loss, or misuse. Access to personal information should be restricted to authorised personnel and relevant service providers who require it for legitimate purposes.

No online transmission or storage system can be guaranteed to be completely secure.

7. Data retention

Personal information will be retained only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.

Certain financial, transaction, accounting, security, or dispute-related records may need to be retained even where deletion is requested.

8. Privacy requests

Subject to applicable law, individuals may request access to, correction of, or deletion of their personal information, or raise concerns about its processing.

Requests may be submitted using the contact details provided at the end of this policy. We will review and respond to requests in accordance with applicable legal requirements.

9. Cookies and website technologies

Our website may use cookies and similar technologies for essential functionality, security, performance, and, where applicable, analytics.

Where required by law, appropriate notices and choices will be provided for non-essential cookies or tracking technologies.

Users may also interact with third-party services through links on our website. Those services may operate under separate privacy policies and terms.

10. Ethical advertising and ASCI-aligned fundraising

Samivra Ventures aims to align its fundraising advertisements, website content, campaign descriptions, and promotional communications with the principles of honesty, substantiation, fairness, and responsible representation reflected in the Advertising Standards Council of India's Code and relevant guidelines.

Accordingly:

• Claims about campaigns, beneficiaries, activities, impact, and outcomes must be accurate and supported by available evidence.
• Material information must not be omitted in a way that creates a misleading impression.
• Fabricated testimonials, misleading photographs, and unsupported impact claims must not be knowingly published.
• Fundraising appeals must not unfairly shame, threaten, or manipulate individuals into donating.
• Beneficiaries must be represented with dignity and respect.
• Appropriate permission and consent must be obtained for identifiable photographs, videos, testimonials, and personal stories wherever required.
• Distressing imagery must be handled in accordance with applicable ASCI guidance, including relevant requirements for digital advertisements.
• Campaigns must clearly explain the intended use of donations and disclose material alternative uses where applicable.
• Applicable platform fees, commissions, fundraising charges, or deductions must be disclosed transparently where required.

11. Donation transparency and use of funds

Each fundraising campaign should identify the intended recipient organisation and explain the purpose for which funds are being raised.

Where funds are collected for a specific project, beneficiary, or purpose, any material possibility of redirecting them to another purpose or beneficiary should be clearly disclosed before the contribution is made.

Where Samivra Ventures retains a platform fee, commission, or other charge, the relevant amount or calculation method should be disclosed clearly as applicable.

The handling and application of donations depend on the actual arrangements between Samivra Ventures, the payment provider, and the recipient organisation.

We will not knowingly misrepresent the amount transferred to a recipient, the deductions applied, or the outcomes achieved.

12. Payments, receipts and tax benefits

12.1 Payment processing

Payments may be processed through third-party payment service providers under their applicable terms and security procedures.

Donors should never disclose banking passwords, PINs, or one-time passwords to anyone claiming to represent Samivra Ventures.

A transaction is considered successful in accordance with the relevant payment provider's verification and confirmation procedures.

12.2 Receipts and acknowledgements

Receipts or acknowledgements will be provided by the appropriate entity according to the actual payment arrangement and applicable requirements.

The responsible entity should be identified clearly where necessary so donors understand whom they are paying and whom to contact regarding their contribution.

12.3 Tax benefits

A contribution made through our website does not automatically qualify for a tax deduction.

Any representation concerning tax benefits must be supported by the recipient organisation's applicable registration or approval, the nature of the contribution, and the relevant legal conditions.

Samivra Ventures does not guarantee tax deductibility or any particular tax treatment. Donors should independently verify eligibility and obtain professional tax advice where appropriate.

13. Refunds, cancellations and payment disputes

Refunds and cancellations are subject to the applicable campaign terms, recipient arrangements, payment-provider procedures, and applicable law.

If a donor believes a payment was duplicated, unauthorised, or incorrectly processed, they should contact us promptly with the relevant transaction reference.

We will review genuine requests and coordinate with the relevant payment provider or recipient organisation where appropriate.

Refunds are not guaranteed unless provided for under the applicable terms or required by law.

The relevant campaign page or a separate Donation and Refund Policy should explain the applicable procedure and any restrictions before payment.

14. Child privacy and protection policy

Samivra Ventures recognises the importance of protecting children's privacy, safety, dignity, and best interests in connection with its website and charitable fundraising activities.

14.1 Collection of children's information

We aim to minimise the collection of children's personal information.

Where processing children's personal information requires parental or lawful guardian consent, we will implement appropriate measures to obtain and verify that consent as required by applicable law.

Information relating to children should be collected only for legitimate, disclosed purposes and handled with appropriate safeguards.

14.2 Photographs, videos and beneficiary stories

Photographs, videos, testimonials, medical information, and personal stories involving children must be handled with particular care.

Before publishing identifiable child-related content, appropriate permission and consent must be obtained and documented wherever required by applicable law or relevant guidance.

Content must not unnecessarily reveal a child's home address, school, precise location, medical details, family circumstances, or other information that could expose the child to harm or exploitation.

Permission to publish content for one purpose should not automatically be treated as permission to use it for unrelated purposes.

14.3 Child dignity in fundraising

Children must be portrayed respectfully and without unnecessary humiliation, discrimination, exploitation, or exposure to risk.

Fundraising appeals must not use fabricated stories, misleading representations, or manipulative imagery involving children.

Content should be assessed for potential harm to the child's privacy, safety, dignity, and long-term interests before publication.

14.4 Sharing and protection of children's information

Children's personal information may be shared with an identified recipient organisation, authorised service provider, or competent authority only where necessary for a legitimate purpose and permitted by applicable law.

We do not sell children's personal information. Appropriate safeguards should be maintained to prevent unauthorised access, disclosure, or misuse.

14.5 Child privacy complaints

A parent, lawful guardian, or other person legally entitled to act on a child's behalf may contact us regarding the collection, use, or publication of child-related information.

We will review genuine concerns and take appropriate action in accordance with applicable law.

15. Third-party services and external links

Our website may contain links to third-party payment providers, recipient organisations, or other external websites.

Such services may operate under their own terms, privacy policies, and security procedures. Users should review the applicable terms before using those services.

Our responsibility for third-party services is subject to applicable law and the actual arrangements in place. Nothing in this policy excludes or limits liability that cannot lawfully be excluded or limited.

16. Applicable Indian laws and regulatory requirements

Our website policies and fundraising practices are intended to operate subject to applicable Indian laws and regulations, including relevant requirements concerning data protection, consumer protection, electronic transactions, advertising, and charitable activities.

The Digital Personal Data Protection Act, 2023, and the Digital Personal Data Protection Rules, 2025, contain phased commencement provisions. The applicable obligations must therefore be assessed against the provisions in force at the relevant time.

Recipient organisations remain responsible for their own applicable registrations, approvals, records, and statutory obligations.

Nothing in this policy represents that Samivra Ventures or any recipient organisation holds a particular government registration, tax approval, charitable status, or regulatory certification unless that status has been verified.

17. Complaints and grievance redressal

Users may contact us regarding privacy concerns, inaccurate campaign information, payment issues, or suspected misuse of personal information.

Please provide the relevant campaign name and transaction reference, where applicable. Do not include passwords, PINs, or other sensitive banking credentials in your complaint.

We will review complaints and respond in accordance with applicable legal requirements and our published procedures.

Grievance Contact: [Insert official grievance email address]
Privacy Contact: [Insert official privacy email address]

18. Updates to this policy

We may update this policy when our operations, fundraising arrangements, website features, or applicable legal requirements change.

The latest version will be published on this page with an updated effective or revision date. Any additional notice or consent required by law will be provided where applicable.

19. Company contact information